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Communication is key to resident satisfaction
Customer expectations are changing. It’s no longer good enough to do better than your peers - the bar for customer experience is set by giants such as Uber and Amazon. Global crises have accelerated these changes so that digitalisation is no longer optional.
What's inside:
- Preparing for the day of service
- Making the day of service awesome
- Post-appointment engagement
- Housing industry examples
- The tools you need to get started
