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Unlocking tenant experience

unlocking tenant experience

In this guide, you’ll find actionable tips to make the day of service awesome for tenants - all the while driving operational efficiencies.

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Communication is key to resident satisfaction

Customer expectations are changing. It’s no longer good enough to do better than your peers - the bar for customer experience is set by giants such as Uber and Amazon. Global crises have accelerated these changes so that digitalisation is no longer optional.

What's inside:

  • Preparing for the day of service
  • Making the day of service awesome
  • Post-appointment engagement
  • Housing industry examples
  • The tools you need to get started