Equipment hire communication checklist

Keep customers in the loop on the day of service to increase first-time access rates for equipment deliveries and collections.

Building equipment rental collection and delivery checklist

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What's inside?

When it comes to collection and delivery appointments, prioritising customer experience comes with significant operational benefits.

This quick checklist identifies six ways to enhance communication at each stage of a service appointment - from automated notifications, to real-time feedback and proof of delivery.

Workflow

When to communicate with clients

Messaging

Examples of automated notifications

Benefits

Impact on operational savings