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As field service organisations move from survival to sustainability mode, they face many new challenges.


In the Strategies For Growth℠’s 2020 FSM Benchmarking Survey, respondents said that their top challenge would be to prove the ROI of new technologies. But overcoming these challenges is worth it: The expected benefits include improved customer satisfaction, operational efficiencies, and competitive advantage.


For more highlights and actionable insights, download the latest report in collaboration with Bill Pollock of Strategies For Growth℠, and FieldAware.


Highlights include:

  • Putting everything in perspective: Yesterday, today and tomorrow
  • Field service leaders' strategies and principal drivers
  • Challenges, benefits, and opportunities from new technology
  • Key takeaways and action points


About the Author

Bill Pollock - President & Principal Consulting Analyst at Strategies For Growth℠

Bill Pollock is President & Principal Consulting Analyst at Strategies For Growth℠ (SFG℠), the independent research analyst and services consulting firm he founded in 1992.

Previously, Bill served as President & Chief Research Officer (CRO) at The Service Council; Vice President & Principal Analyst, heading up Aberdeen Group’s Service Management Practice; and Managing Analyst, Services Industry at Gartner.

Bill has been cited as “One of the Twenty Most Influential People in Field Service” by Field Service News (UK); one of the “Top 10 People Every Field Service Pro Should Follow” by Field Service Digital; one of Capterra’s “20 Excellent Field Service Twitter Accounts”; and one of Coresystems’ “Top 10 Field Service Influencers to Follow”.

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