At Localz Innovation Day 2019, the first Uberization event for field service experts, discussion centered on creating customer-centric service organizations.

UX and IoT expert, Claire Rowland, joined as the keynote speaker to share knowledge on handling uncertainty and delays for customers.

Watch on to find out how you can elevate customer experiences with tips from the world of UX and IoT.

 


Keynote Speaker

Claire Rowland

Claire Rowland - UX and IoT Expert | LinkedIn

Claire Rowland is an independent product and UX strategy consultant and the lead author of Designing Connected Products: UX for the Consumer Internet of Things. She has a particular interest in the use of technology in mundane, everyday activities.

Check out her latest book here: Designing Connected Products: UX for the Consumer Internet of Things

 

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