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YouGov research shows 71% of UK consumers experience emotional and physical pressure due to last-mile delivery practices

  • 60% of respondents said they would like to be able to live track their delivery.
  • 86% mentioned they would rather communicate directly with the delivery person and have the liberty to change the delivery day and date.
  • 75% of consumers want to know exactly when to expect their parcel.
  • 36% of consumers today want the ability to change the location of their delivery, to a neighbour, work address, or similar, on the day.