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When it comes to electricity, gas, water, and other utility appointments, prioritising customer experience comes with significant operational benefits. Effective communication means sending the right message, at the right time, via the right channel.
With this in mind, we’ve pulled together some resources to help you craft an awesome journey for your customers.
Customer communication checklist
This quick checklist identifies five ways to enhance communication at each stage of a service appointment.
Customer communication templates
SMS, email and call script templates to communicate with customers around service appointments.
Customer engagement strategy slides
From our presentation on customer engagement and communication strategies at the Utility Week Customer Summit.