See how Localz helps Clarion improve tenant satisfaction around appointments
Clarion has a genuine and publicly-stated objective to continually improve customer satisfaction. Its culture is embracing innovation and technology to improve business processes and efficiency.
This video shows how Localz is an important part of this transformation.
Watch the video
Making the day of service awesome
Clarion Housing customers didn’t know precisely when their operative would arrive. They weren’t always at home which resulted in 'carded' reschedules.
50% of all Clarion contact centre calls relate to chasing/confirming ETAs. With a high average cost per call, the call centre was overwhelmed with chasing and confirming calls for appointments. Customer queries to confirm ETA involved multiple parties and around 10 minutes to respond to.