Making the day of service awesome with automated communications and tracking solutions.
Day of Service Solutions For Mobile Workforces
Localz On My Way complements and extends the functionality of the FieldAware platform to include:
Automated customer communication
Real-time location tracking of your mobile workforce
Customer feedback capture
Schedule an introductory call to learn how you can use FieldAware and Localz to:
Increase first-time access
Reduce call center volume
Drive customer engagement
Deliver seamless service experiences
Create A Better Customer Experience
Digitize the day of service with proactive communications and tracking technology
Localz fills in gaps along the customer journey with communication workflows built for mobile workforces. On My Way messaging keeps customers in the loop by sending Uberized ETA messages with real-time tracking to view the arrival of mobile staff. These messages increase first-time access rates, and save you time, money and energy.
Automated Customer Messaging
Localz On My Way messaging helps you keep your B2B and B2C customers informed and engaged on the day of service by sending ETA notifications via SMS or email. Notifications include a real-time map tracking link, so customers can view the arrival of mobile staff in real-time.
The Customer Portal can be white-labeled in your brand's logo and colors.
Real-Time Mobile Workforce Tracking
Localz customer automated appointment messages link to a map, showing the technician approach in real-time. Customers can easily access their ETA information without having to put a call into your call center.
Driver Details
Easily add mobile workforce details including a photo, vehicle registration and optional unique code for verification to assure customers the person arriving is who is expected.
Customer Feedback Capture
Immediately following a service, gather actionable insights directly from customers with automated and customizable feedback forms. These “pulse” forms ensure customers’ voices are heard, and that your team stays ahead of service recovery.
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Deliver a frictionless day of service for your customers, mobile workers and operational teams
Localz customers have seen double-digit increases in first-time access and NPS, while dramatically lowering call center volume regarding ETAs. Localz is fast and easy to implement with FieldAware, ensuring a robust and scalable solution.
