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Localz & Salesforce

Making the day of service awesome with automated communications and tracking solutions.

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Day of Service Solutions For Mobile Workforces

Localz On My Way complements and extends the functionality of the Salesforce Field Service Lightning platform to include:

  • Automated customer communication
  • Real-time location tracking of your mobile workforce
  • Customer feedback capture
86% of customers want to talk to their driver or engineer directly on the day of service.

Schedule an introductory call to learn how you can use Salesforce and Localz to:

  • Increase first-time access
  • Reduce call center volume
  • Drive customer engagement
  • Deliver seamless service experiences

Keep Your Customers Informed

Reduce failed appointments & support costs with automated notifications

Real-time location tracking and clear automated customer communications seamlessly integrated with Field Service Lightning. Raise customer satisfaction and lower your costs with continuously updated and accurate ETAs. Localz On My Way is set-and-forget. Integration with Salesforce Field Service Lightning means customer messages are triggered and automatically sent with no impact on the mobile worker's workflow.


Automated Customer Notifications

Customer expectations have increased in the last mile of service delivery. Localz On My Way messaging helps you keep your customers informed and engaged on the day of service by sending ETA notifications via SMS or email. Notifications include a real-time map tracking link, so customers can view the arrival of mobile staff in real-time.

The Customer Portal can be white-labeled in your brand's logo and colors.


Real-Time Mobile Workforce Tracking

Localz customer automated appointment messages link to a map, showing the technician approach in real-time. Customers can proactively access their ETA information without having to put a call into your call center. 

Driver Details

Easily add mobile workforce details including a photo, vehicle registration and optional unique code for verification to assure customers the person arriving is who is expected.


Customer Feedback Capture

Immediately following a service, gather actionable insights directly from customers with automated and customizable feedback forms. These “pulse” forms ensure customers’ voices are heard, and that your team stays ahead of service recovery.

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Deliver a frictionless day of service for your customers, mobile workers and operational teams

Localz customers have seen double-digit increases in first-time access and NPS, while dramatically lowering call center volume regarding ETAs.  Localz integrates seamlessly with Salesforce Field Service Lightning for easy setup regardless of how large or complex your requirements.

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