Making the day of service awesome with automated communications and tracking solutions.
Localz On My Way complements and extends the functionality of the Salesforce Field Service Lightning platform to include:
Schedule an introductory call to learn how you can use Salesforce and Localz to:
Real-time location tracking and clear automated customer communications seamlessly integrated with Field Service Lightning. Raise customer satisfaction and lower your costs with continuously updated and accurate ETAs. Localz On My Way is set-and-forget. Integration with Salesforce Field Service Lightning means customer messages are triggered and automatically sent with no impact on the mobile worker's workflow.
Customer expectations have increased in the last mile of service delivery. Localz On My Way messaging helps you keep your customers informed and engaged on the day of service by sending ETA notifications via SMS or email. Notifications include a real-time map tracking link, so customers can view the arrival of mobile staff in real-time.
The Customer Portal can be white-labeled in your brand's logo and colors.
Localz customer automated appointment messages link to a map, showing the technician approach in real-time. Customers can proactively access their ETA information without having to put a call into your call center.
Easily add mobile workforce details including a photo, vehicle registration and optional unique code for verification to assure customers the person arriving is who is expected.
Immediately following a service, gather actionable insights directly from customers with automated and customizable feedback forms. These “pulse” forms ensure customers’ voices are heard, and that your team stays ahead of service recovery.
Localz customers have seen double-digit increases in first-time access and NPS, while dramatically lowering call center volume regarding ETAs. Localz integrates seamlessly with Salesforce Field Service Lightning for easy setup regardless of how large or complex your requirements.