Localz & ServiceMax

Making the day of service awesome with automated customer communications and service tracking solutions.

3 - On My Way

Day of Service Solutions For Mobile Workforces

Localz On My Way complements and extends the functionality of the ServiceMax platform to include:

  • Automated customer communication
  • Real-time location tracking of your mobile workforce
  • Customer feedback capture
86% of customers want to talk to their driver or engineer directly on the day of service.
  • Increase first-time access
  • Reduce call center volume
  • Drive customer engagement
  • Deliver seamless service experiences

Give Your Customers Transparency

Reduce failed appointments & support costs with automated notifications

Utilizing job data from ServiceMax, Localz fills in the gaps along the customer journey with configurable communication workflows. On My Way messaging keeps customers in the loop by sending appointment reminders and options to reschedule, in addition to Uberized ETA messages with real-time tracking to view the arrival of mobile staff.

 

Automated Customer Messaging

Localz On My Way messaging helps you keep your customers informed and engaged on the day of service by sending ETA notifications via SMS or email. Notifications include a real-time map tracking link, so customers can view the arrival of mobile staff in real-time.

The Customer Portal can be white-labeled in your brand's logo and colors.

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Real-Time Mobile Workforce Tracking

Localz customer automated appointment messages link to a map, showing the technician approach in real-time. Customers can proactively access their ETA information without having to put a call into your call center. 

Driver Details

Easily add mobile workforce details including a photo, vehicle registration and optional unique code for verification to assure customers the person arriving is who is expected.

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Customer Feedback Capture

Immediately following a service, gather actionable insights directly from customers with automated and customizable feedback forms. These “pulse” forms ensure customers’ voices are heard, and that your team stays ahead of service recovery.

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Deliver a frictionless day of service for your customers, mobile workers and operational teams

Localz customers have seen double-digit increases in first-time access and CSAT scores, while dramatically lowering call center volume regarding ETAs.  See how your organization can easily implement Localz solutions with your current ServiceMax platform.

Schedule a Demo