A peak like no other: Contactless click and collect guide

With resources stretched thin during the pandemic, in-store collections need to run smoothly, every time. 

With this in mind, we’ve compiled these tips to streamline your holiday operations and keep customers safe in the process.

Peak season contactless BOPIS guide

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What's inside?

As the pandemic continues, customers are increasingly making use of in-store collection. Localz retail clients have seen a 100%+ lift in collections since the pandemic started, and research indicates that 80% of consumers will continue with collections into the new year.

The deluge of online orders over the holiday period will put significant strain on retail teams - so we’ve compiled these tips to streamline your holiday operations and keep customers safe in the process.

Drive thru tips

Keeping consumers in their cars

In-store collection

How to minimize contact

Customer comms

Streamlining the customer experience