Last-mile product delivery: Customer communication checklist

Download the customer communication checklist for simple ways to keep customers in the loop during grocery, parcel, or equipment deliveries.

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What's inside?

When it comes to collection delivery appointments, prioritising customer experience comes with significant operational benefits.

This quick checklist identifies six ways to enhance communication at each stage of the last mile - from automated notifications, to real-time feedback and proof of delivery.

Workflow

When to communicate

Messaging

Examples of automated notifications

Benefits

Impact on operational savings