Presented by Emma Lampert, Customer Success Manager at Localz and Mike Burns, Technology Innovation Manager at British Gas.

Mike and Emma discuss how British Gas and Localz worked together to improve customer experience on the day of appointment and reduce abort rates.


The 30 minute webinar:

1. British Gas: their first time access challenge

2. Solving customer and engineer pain

3. Localz implementation and the ROI

4. Demonstration of the "On my way" solution

5. Question and answer session


If you have any questions about the webinar, be in touch with  


The speakers


Mike Burns, Technology Innovation Manager for British Gas

Emma Lampert, Senior Customer Success Manager for Localz