Tenant communication templates

Mix and match templates to keep tenants in the loop on the day of housing visits and repair appointments.

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What's inside?

Effective day-of-service communication means sending the right message, at the right time, via the right channel. With this in mind, we’ve pulled together some templates to help you mix and match an appropriate communication journey for your tenants - from job confirmation, to ETA notifications, to feedback requests.

Data requirements

What you'll need to get started

Messaging

What information to include

Templates

Message template examples