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Tenant communication templates

Customisable SMS templates to engage tenants on the day of service and repair appointments.


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What's inside?

Effective day-of-service communication means sending the right message, at the right time, via the right channel.

With this in mind, we’ve pulled together some templates to help you create an excellent communication journey for your tenants - from job confirmation to ETA notifications, to feedback requests.

Data requirements

What you'll need to get started


What information to include


Message template examples