Utilities customer communication checklist

Keep customers in the loop on the day of service to increase first-time access rates for energy, water and smart meter appointments.


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What's inside?

When it comes to electricity, gas, water, and other utility appointments, prioritising customer experience comes with significant operational benefits.

This quick checklist identifies five ways to enhance communication at each stage of a service appointment - from automated notifications, to real-time ETAs and feedback.


When to communicate with customers


Examples of automated notifications


Impact on operational savings