When it comes to electricity, gas, water, and other utility appointments, prioritising customer experience comes with significant operational benefits.
This quick checklist identifies five ways to enhance communication at each stage of a service appointment - from automated notifications, to real-time ETAs and feedback.
When to communicate with customers
Examples of automated notifications
Impact on operational savings
Exceed customer expectations around utility appointments
Keep customers informed around energy and water appointments to increase first-time access and boost customer satisfaction.
Mix & match Localz out-of-the-box applications, or integrate our location and communications SDK’s into your own enterprise solution. Localz is built to work with top Field Service Management tools and platforms.