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Customer communication templates for utility providers

Increase customer satisfaction and reduce failed access with SMS and email templates to communicate with customers around service appointments. 

Customer comm templates for utilities

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What's inside?

When it comes to electricity, gas, water, and other utility appointments, prioritising customer experience comes with significant operational benefits. Effective communication means sending the right message, at the right time, via the right channel.

With this in mind, we’ve pulled together some templates to help you create an appropriate communication journey for your customers - from job confirmation to ETA notifications, to feedback requests.

Data requirements

What you'll need to get started


What information to include


Message template examples